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T&Cs

Please Read Our Terms and Conditions Below

1. DEFINITIONS

In this document the following words shall have the following meanings:

  • 1.1 CLIENT means any individual, partnership, limited company, charity or organisation that from time to time purchases Services from the Supplier

  • 1.2 SUPPLIER means Mills Aesthetics, Unit 11c, Hillgate Place, 18-20 Balham Hill, London, SW12 9ER

  • 1.3 PROPOSAL means a statement of work, quotation or other similar document describing the services to be provided by the Supplier

  • 1.4 SERVICES means the services and treatments performed by Mills Aesthetics

  • 1.5 The CONTRACT shall mean instructions, confirmed in writing or electronic format, issued and signed by the customer or an authorised person on behalf of the customer.

  • 1.6 FEES shall mean all charges and expenses that will be or has been invoiced by the Supplier to the Client for the services provided

  • 1.7 TERMS AND CONDITIONS means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier.

    CLIENT INFORMATION

  • All clients are required to provide contact details including mobile number and email in order to secure an appointment and provide necessary information for their appointment.

  • All clients need to complete a Consultation form at least 24 hours before coming to the clinic for their appointment. This is necessary for the consultation and treatment plan.

  • A signed client consent form mut be completed before any treatment can take place.

  • All information is treated as confidential and protected in accordance with Data Protection legislation.

  • Client information will not be shared with third parties and you will not receive unsolicited information from us.

  • You can choose to opt-out from our mailing list at any time by unsubscribing.

    CONSULTATION APPOINTMENTS

  • All in Clinic consultations (including Video Consults) are charged at £25. The £25 fee is redeemable against the treatment price. The Consultation £25 fee is non-refundable.

  • Due to high demand, there is a 72-hour cancellation policy for Consultation appointments booked

    Any cancellations/rescheduled appointments within the 72-hour cancellation time will be classed as a Late Cancel. Please note: This Fee is non-transferrable and will not be refunded.

    TREATMENT DISCLAIMER

    Due to the nature or non-surgical and non-invasive treatments that we offer, we cannot guarantee results.

    Results will vary from person to person. Factors such as lifestyle, medical history and age can affect your results and the longevity of results. The results shown are from clients and are typical, however the results are not guaranteed.

  • I will follow all aftercare instructions as it is crucial I do so for healing.

  • As dermal fillers are not an exact science, there might be an uneven appearance of the face or body with some areas more affected by the fillers than others.

  • In most cases this uneven appearance can be corrected by more injections in the same or nearby areas. However in some cases this uneven appearance can persist for several weeks or months. 

  • These dermal fillers should not be administered to a pregnant or nursing woman and if I find out I am pregnant before the procedure, I will cancel the treatment.

  • The number of units injected is an estimate of the amount of dermal filler required to add volume to the skin and give the desired appearance.

  • I understand there is no guarantee of results of any treatment and the regular charge applies to all subsequent treatments.

  • I understand that if I am not satisfied with any of the treatments I receive, I will contact Mills Aesthetics in the first instance with my concerns

LIABILITY

Mills Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation), loss of profit, or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services that we offer to the client.

Mills Aesthetics will not be liable for any damage, including personal injury, sustained as a result of the treatment.

It is the client’s responsibility to ensure that he or she provides Mills Aesthetics with all relevant medical history and pre-existing medical conditions before each treatment., client’s failure to disclose such details will not be liable to Mills Aesthetics.

By having a treatment, the client agrees to comply with all instructions and/or recommendations given to them by or on behalf of Mills Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Mills Aesthetics liability for death or any personal injury resulting from Mills Aesthetics negligence.

THE COMPLAINTS PROCEDURE

We aim to exceed all our clients expectations and provide them a first class service and enjoyable experience. However we recognise that sometimes things go wrong.

Everyone has the right to expect a positive experience and a good treatment outcome. At Mils  Aesthetics we take great pride in the delivery of our service and if you are not happy – we would love the chance to rectify the issue causing you dissatisfaction. We promise to listen, treat you with respect and try to deal with your complaint appropriately and in a timely manner.

HOW TO COMPLAIN:

Mills Aesthetics would like to deal with any complaint as soon as possible.

• Many complaints can be resolved informally. In the first instance contact Mills Aesthetics and, if you feel able, request to speak to the member of staff who carried out your treatment/procedure who will try to resolve the matter.

• If you make contact in person or by phone, make a note of the name of the person you speak to. If a solution is offered at this point, make a note of this as well.

• If you are not satisfied or do not wish an informal solution, you may pursue a formal complaint.

Write down a detailed document of your complaint and send to:

Mills Aesthetics
, Balham Treatment Room, Unit 11c, 18-20 Hillgate Place, London, SW12 9ER


Alternatively, you can e-mail it to – info@millsaesthetics.co.uk


OUR CUSTOMER COMPLAINTS PROCEDURE HAS THE FOLLOWING GOALS:

  • To deal with complaints fairly, efficiently and effectively;

  • To ensure that all complaints are handled in a consistent manner

    throughout;

  • To increase customer satisfaction;

  • To use complaints constructively in the planning and improvement of all

    services.
    WHAT HAPPENS NEXT?

  • Formal complaints are acknowledged in writing via email within 5 working days.

  • The acknowledgment provides contact details for the person who is handling the complaint, how the complaint will be dealt with and how long it is expected to take.

  • If a complaint raises issues that require notification or consultation with an external body, the notification or consultation will occur within three days of those issues being identified.

  • Formal complaints are investigated and resolved within 20 working days

  • If the complaint is not resolved within 20 days, the complainant,

    clinicians and staff who are directly involved in the complaint will be

    provided with an update.

  • In all cases, a complaint will be given full and fair consideration.

TREATMENT APPOINTMENTS

  • If cancelling outside of the 72-hour policy, your treatment booking deposit will NOT be refunded to an alternative date. We pre order your treatment products before your appointment date and reserve our treatment rooms for you.

  • If rescheduling inside of the 72-hour policy, your treatment deposit will be transferred ONCE to the rebooked date and will NOT be refundable. It will, however, remain redeemable towards treatment. A £40 administration fee will be charged for the treatment room reservation costs and will be deducted from the deposit.

  • If you DO NOT attend a booked appointment and/or fail to advise us as per policy in advance, this will be classed as a No-Show.

  • If you arrive 30 mins late to your booked appointment, this will also be classed as a No-Show.

  • If you are unwell, please call to discuss and let us know. Many treatments are contraindicated if you are unwell; this includes coronavirus, colds, cold sores or local skin infections.

  • We reserve the right to refuse treatment at any time, if a client is thought to be unsuitable or that a treatment is not in the best interest.

    REFUNDS

    Purchases of any treatments carried out are NON – REFUNDABLE

    Non – Payment of Services

    In the event of Non – Payment of any services that have been carried out by Mills Aesthetics the following applies:

  1. The Client shall be liable for all costs, expenses and expenditures incurred including, without limitation, the complete legal costs of Mills Aesthetics incurred by enforcing this Note as a result of Non-Payment by the Client and such costs will be added to the principal outstanding and shall be due and payable by the Client to the Mills Aesthetics immediately upon demand of the invoice. All amounts outstanding under this Note will bear interest from the date of the demand until paid in full.

  2. A Late Payment fee of £30 will be added to the outstanding debt

  3. Interest of 8% per annum will be applied to the outstanding debt.

  4. If any payment obligation is not honoured by the Client, any costs that

    come under the collection process such as court fees, the Client promises to pay all the costs.

  1. The Client shall pay all costs incurred by Mills Aesthetics in collecting sums due under this Note after Non-Payment, including Solicitors’ fees.

  2. If the Client invoice is not paid within 30 days and Mills Aesthetics are unable to collect the money via direct debit or credit/debit card the amount owed will be passed onto a Debt Collection Agency. Please note that the Client will be subjected to collection fees and any fees Mills Aesthetics incur will be collected from the Client.

CHILDREN & YOUNG PERSONS

  • We do not treat anyone under the age of 18.

  • Please do not bring children to the clinic.

  • Under 18’s are not permitted into the clinic.

    FEES INCLUDE:

    Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

  • consultation and assessment

  • products

  • treatment room

  • provision of information and advice

  • safe treatment

  • Aftercare advice and support as appropriate

  • Prescriptions
    Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

    THE LAW

    The below terms and conditions are subject to have jurisdiction in courts of the United Kingdom.

    SECTION 1 – ONLINE STORE TERMS

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age

of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third- party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third- parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the

Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Mills Aesthetics our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Mills Aesthetics and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 311 Bon March, 241 Ferndale Road, London, SW9 8BJ, United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@millsaesthetics.co.uk.

FEEDBACK

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via google reviews.

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