Balance payment

Service Description

Deposit or Balance Payment

Cancellation Policy

CLINIC CANCELLATION TERMS CLIENT INFORMATION All clients are required to provide contact details including mobile number and email in order to secure an appointment and provide necessary information for their appointment. All clients need to complete a Consultation form and Covid-19 (Coronavirus) Risk Assessment before coming to clinic. This is necessary for the consultation and treatment plan. All information is treated as confidential and protected in accordance with Data Protection legislation. Client information will not be shared with third parties and you will not receive unsolicited information from us. You can choose to opt-out from our mailing list at any time by unsubscribing. CONSULTATION APPOINTMENTS All in Clinic consultations (including Video Consults) are charged at £25. The £25 fee is redeemable against the treatment price. The Consultation £25 fee is non-refundable. Due to high demand, there is a 72-hour cancellation policy for Consultation appointments booked. Any cancellations/rescheduled appointments within the 72-hour cancellation time will be classed as a Late Cancel. Please note: This Fee is non-transferrable and will not be refunded. TREATMENT APPOINTMENTS If cancelling outside of the 72-hour policy, your treatment booking deposit will NOT be refunded to an alternative date. We pre order your treatment products before your appointment date and reserve our treatment rooms for you. If rescheduling inside of the 72-hour policy, your treatment deposit will be transferred ONCE to the rebooked date and will NOT be refundable. It will, however, remain redeemable towards treatment. A £40 administration fee will be charged for the treatment room reservation costs and will be deducted from the deposit. If you DO NOT attend a booked appointment and/or fail to advise us as per policy in advance, this will be classed as a No-Show. If you arrive 30 mins late to your booked appointment, this will also be classed as a No-Show. If you are unwell, please Call/Message to discuss and let us know. Many treatments are contraindicated if you are unwell; this includes coronavirus, colds, cold sores or local skin infections. We reserve the right to refuse treatment at any time, if a client is thought to be unsuitable or that a treatment is not in the best interest. REFUNDS Purchases of any treatments carried out are NON – REFUNDABLE CHILDREN & YOUNG PERSONS We do not treat anyone under the age of 18. Please do not bring children to the clinic. Under 18’s are not permitted into the clinic. FEES INCLUDE: Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of; consultation and assessment products treatment room provision of information and advice safe treatment Aftercare advice and support as appropriate Prescriptions Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations. FEEDBACK Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via google reviews.

Contact Details

• Mills Aesthetics, Balham Hill, London, UK

  07543 353338

  info@millsaesthetics.co.uk