Cancellation Policy

CLINIC CANCELLATION TERMS
 

CLIENT INFORMATION
All clients are required to provide contact details including mobile number and email in order to secure an appointment and provide necessary information for their appointment.
All clients need to complete a Consultation form and Covid-19 (Coronavirus) Risk Assessment before coming to clinic.  This is necessary for the consultation and treatment plan.
All information is treated as confidential and protected in accordance with Data Protection legislation.
Client information will not be shared with third parties and you will not receive unsolicited information from us.
You can choose to opt-out from our mailing list at any time by unsubscribing.

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CONSULTATION APPOINTMENTS
All in Clinic consultations are charged and the fee is redeemable against the treatment price. The Consultation fee is non-refundable.
Due to high demand, there is a 72-hour cancellation policy for Consultation appointments booked. Any cancellations/rescheduled appointments within the 72-hour cancellation time will be classed as a Late Cancel. Please note: This Fee is non-transferrable and will not be refunded.

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TREATMENT APPOINTMENTS

There is a 72-hour cancellation policy for Treatment appointments booked. 

 

If cancelling less than 72-hours before your appointment time, your treatment booking deposit will NOT be refunded to an alternative date. We pre order your treatment products before your appointment date and reserve our treatment rooms for you.

If cancelling more 72-hours before your appointment time, your treatment deposit will be transferred ONCE to the rebooked date and will NOT be refundable. It will, however, remain redeemable towards treatment.

If you DO NOT attend a booked appointment and/or fail to advise us as per policy in advance, this will be classed as a No-Show.
If you arrive 30 mins late to your booked appointment, this will also be classed as a No-Show.

If you are unwell, please Call/Message to discuss and let us know.

Many treatments are contraindicated if you are unwell; this includes coronavirus, colds, cold sores or local skin infections.

We reserve the right to refuse treatment at any time, if a client is thought to be unsuitable or that a treatment is not in the best interest.

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Cancellations can be made via email or via Whatsapp messaging to:

info@milllsaesthetics.co.uk or 07821 578 559

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REFUNDS ON TREATMENTS
Purchases of any treatments carried out are NON – REFUNDABLE

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CHILDREN & YOUNG PERSONS
We do not treat anyone under the age of 18.
Please do not bring children to the clinic.
Under 18’s are not permitted into the clinic.

FEES INCLUDE:
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

Consultation and assessment
Products
Treatment room
Provision of information and advice
Safe treatment
Aftercare advice and support as appropriate

PRESCRIPTIONS
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

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FEEDBACK
Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via google reviews.